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Postage & Shipping

ORDERS

Each garment is handmade by us, once the order has been placed and paid for by the customer. We kindly request that you check the production time for your chosen garment to ensure you are aware of how long it takes us to make your garment before it is dispatched out to you.

SHIPPING

Olivia Rose The Label offers worldwide shipping.

  • All items are dispatched via Royal Mail with tracking and signature confirmation.

  • You'll receive an order confirmation email, followed by a dispatch email notification with tracking information once your item is on its way to you.

  • While we take utmost care in preparing your order, Olivia Rose The Label cannot be held responsible for delays, loss, theft, or damage once the package is in transit. It is the customers responsibility to resolve any of the above circumstances.

  • Shipment delays do not qualify for refunds. Please refrain from enquiring about your order status if the estimated production and shipping time has not yet elapsed.

  • For delivery issues, please contact the shipping provider directly using your tracking number.

INTERNATIONAL SHIPPING & CUSTOMS

For deliveries outside the UK:

  • Your order may be subject to import duties and taxes, which are beyond our control and cannot be predicted.

  • Payment of these charges is the customer's responsibility.

  • We will only issue an 80% refund to customers on orders that are returned to us due to refused or unpaid custom & duties fees for our time spent hand making and sending your order. It is your responsibility to comply with the customs laws and regulations of your country.

  • Cross-border shipments are also subject to opening and inspection if needed by customs authorities.

STANDARD SHIPPING ESTIMATES

Please Note: shipping fee prices might change at checkout due to Royal Mail price fluctuations, which Olivia Rose has no control over.

UK: £6  |  1-2 working days for delivery once posted.

Europe: £25  |  5 - 10 working days for delivery once posted. 

Rest of the world: £25  |  5 - 10 working days for delivery once posted.