How do I order? As everything is handmade to order I can only accept a limited amount of orders at any one time in order to sew and send your pieces within a reasonable time frame. My website is usually open to accept orders, however if you find that all items on my shop page are listed as “out of stock” this usually means I have reached my maximum order capacity. During these busy periods my e-shop usually opens once a week on every Sunday at 6pm UK time to accept orders. If you want to make sure you don’t miss out on a shop opening and placing an order please make sure to sign up to my newsletter or keep an eye on the countdown on the homepage of my website for the exact date and time when all items are next available to order.
How do you make your garments? All items are designed and handmade to order in the UK.
Do you ship worldwide? Yes. Each order is sent with a tracked and signed for service also, please see my delivery and returns page for more info.
How long do orders take to be made and delivered? This can all depend on demand – as everything is handmade to order, usual waiting times are around 1 – 2 weeks but during busy periods can be up to 3 – 4 weeks. You will be updated with a despatch email with tracking info once your item has been made and sent.
How should I care for my ORTL garments? Due to the delicate nature of my items (i.e lots of shirring) I recommend all items to be hand washed, hand dried and steam ironed. Please do not bleach or tumble dry your ORTL pieces.
How do I order my correct size? Please check my sizing guide page: You can check your correct sizing from there 🙂 if the standard sizing guide doesn’t quite fit for you, not to worry I’ve got your back! I offer custom measurements at no extra cost which you can leave in the notes section when checking out.
How do I give my own custom measurements? For custom measurements you simply have to measure yourself, choose the ‘custom size’ option on the item you are interested in buying and then simply leave your custom measurements in the notes section of the checkout. Please checkout my sizing guide for more information on this.
Can I return my order? As every item is handmade to order, unfortunately I am unable to offer refunds.