Orders

Each garment is handmade to order once it has been ordered and paid for in full by the customer. Please allow 1 – 2 weeks for the making and sending of your item once purchased. This can differ depending on order demand at the time and which country you are ordering from.

Shipping

Olivia Rose The Label ships worldwide. Each item is sent with a tracked and signed for service, you will receive an email notification of your order confirmation as well as tracking information and a despatch email once your item is on its way to you. Olivia Rose The Label is not responsible for any delays with packages once sent, or items that may get lost in the post or stolen once sent and/or delivered that are out of my control. It is the customers responsibility to resolve any of the above circumstances.

International Shipping

If you order products for delivery outside of the UK, your order will be subject to import duties and taxes, please note that I have no control over these charges and I cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Cross-border shipments are also subject to opening and inspection if needed by customs authorities.

Standard Shipping Estimates

UK – £6 – 1-3 days for delivery once posted.
Europe – £18 – 5-8 days for delivery once posted.
Rest of the world – £25 – 7-14 days for delivery once posted.

Returns

Thank you so much for supporting Olivia Rose the label!

As Olivia Rose The Label sells on a Made-To-Order business model, I cannot offer a return or refund if you change your mind or if the item/s does not fit. Each piece is carefully crafted and handmade once your order has been placed. A lot of time and care goes into making each piece, so please be considerate when placing your order.

Make sure to visit my sizing guide page to make sure you match yourself to your correct size or you can leave your own measurements in the notes when you checkout.
If unsure please email hello@oliviarosethelabel.com with any questions.

If for whatever reason you are unhappy with your purchase, please get in touch and I will do my very best to help. Your handmade pieces have been made to last a lifetime, so I want to ensure you’re completely satisfied with your purchase.