DELIVERY & RETURNS

ORDERS

Every item is handmade by Olivia once it has been ordered and paid for in full by the customer. Please allow 1-2 weeks for the making and delivery of your item once purchased. This can differ depending on order demand at the time and which country you are ordering from.

SHIPPING

Olivia Rose The Label ships worldwide. Each item is sent with a tracked and signed for service. Olivia Rose The Label is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control.

INTERNATIONAL SHIPPING

International packages may require local taxes or custom fees which are to be paid for by the customer themselves. Cross-border shipments are also subject to opening and inspection if needed by customs authorities.

STANDARD SHIPPING ESTIMATES

UK – 1-2 days once posted.
Europe – 5-8 days once posted.
Rest of the world – 7-14 days once posted.

RETURNS

Thank you so much for supporting Olivia Rose the label! As all my garments are made to order, I am unable to provide a refund if you change your mind or if the item does not fit.

Please visit the sizing guide page to make sure you match yourself to your correct size. If unsure please email hello@oliviarosethelabel.com with any questions.

I do accept exchanges and alterations if the fit is not as desired, please email hello@oliviarosethelabel.com within 3 days of delivery and a returns address will be provided to you. Exchanges must be posted back with a tracked service and the return postage as well as postage back to the customer should be paid for by the customer.

CUSTOM ORDERS

For custom order ideas and requests please email with the subject “CUSTOM ORDER REQUEST” to hello@oliviarosethelabel.com

‘Custom Order’ means for example; if you require a different size than what is readily available on the website, or if you would like an item in another colour or a longer / shorter version of items already available on the website.